Delivery & Return

Delivery
Your order will be sent out via Speed Post recorded delivery services from the Hong Kong post so a signature will be needed.

We will send orders out within seven working days on receipt of payment. Generally it takes 2-5 days to reach the destination, extra days for some special areas.

But if you need it quicker, please let us know in advance in the order form and we can arrange to have it delivered via DHL services.

If products are out of stock and there is a longer wait for delivery we will let you know in advance.

To take care all customer around the world, we will quote the shipping price one by one according to your delivery address and your parcel weight and size.


Returns
We have every confidence in our products. However, if you are in any way dissatisfied with your purchase, please let us know asap and return it to us within 10 days in its original condition with packaging, for a refund or replacement. Refunds will be credited to your original method of payment.

In the interests of hygiene we do not offer refunds on pierced jewellery, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the tags intact.

In the event of goods arriving damaged or not as ordered, please inform us within 24 hours, and we will be happy to replace them if you can show the invoice, pictures of the damaged goods and its packaging for our understanding.

All photos and prices are guides. All prices are correct at time of printing exclusive of VAT. We reserve the right to change prices. The title of goods passes to the customer at the time of payment. Until such time, handiworkbaby retain full legal and equitable title to the goods (The company, under no circumstances, accepts liability for losses special to the particular circumstances of the customer, indirect or consequential losses or loss of profit, damage to property or wasted expenditure).